Your satisfaction is our biggest priority, which is why we gladly accept returns on any new product for up to 60 days from the date your order ships. Refunds will be issued to the original payment method. Returns on orders older than 30 days can be processed but will be completed for store credit in total of the returned item and not a return on the original payment method.
To initiate a return contact us via phone or email at perry@pullwatersports.com and we will provide you with a Return Merchandise Authorization number (RMA). Apply your RMA Number on the back of the receipt invoice shipped included with your order. Returns without an RMA number and receipt can not be processed and will not be accepted. If you need a duplicate copy of the receipt, contact us.
Returns will be processed within 3 business days after receiving them. Please note that it can take up to 10 business days (2 weeks) for the refunds to be posted to your original payment method.
Exchanges:To simplify the exchange the process we handle them slightly different. Instead of a traditional exchange, we ask that you simply place a new order over the phone for the product that you would like so that we can deliver it to you as soon as possible. Then simply complete the return process outlined above for the original item you as soon as it is convenient for you and we will issue a refund to your credit card.
In order to qualify for a full refund or exchange, all items must be returned in new and unused condition with their original packaging intact. This also includes any retail packaging that products are sold in. Do not ship the merchandise you are returning to us in its retail packaging, please use either the shipping box the product was delivered in or a new box. A restocking fee of up to 25% will be applied to any returns/exchanges of product missing original parts, or product returned in damaged retail packaging.
SALE PRICING POLICYSale prices cannot be retroactively applied to previous orders placed with PULL Watersports.
PRODUCT WARRANTYWe support the manufacturer's full warranty period. This time period does vary from company to company and product to product. In most cases the original warranty extends for a period of (1) one year from the date of purchase, and covers defects in material and workmanship. After 30 days, please contact the manufacturer directly concerning any warranty issues. If you need help contacting or dealing with a manufacturer, contact us and we will act as mediator, but will not be responsible to accept or warranty any items.
BEST PRICE GUARANTEE
We want you to receive the best possible deal on your boating products. We match any authorized dealer's advertised price for the same in-stock item. If you find the same product in stock at another authorized retailer we'll gladly match their price.
If you have any questions about our price match policy, or if you would like us to match a price for you, simply contact us at sammyb@pullproshop.com
Note: We have the right to refuse price matching at any time for any reason. In order to qualify for price matching, item must be identical make, model, year, and part number, and must be in stock. Price matching excludes sale items and previously purchased products.
